Customer service work can be difficult at times. The old adage ‘the customer is always right’ can reach unprecedented heights, depending on the circumstances and parties involved. The story that follows is an account of a customer service representative. The Original Poster (OP) was involved in asset finance, namely with regard to land and cars. But in an effort to find a solution, he chose to bring up the issue with his management after encountering an angry client who refused to abide by the…