customer service

Woman tries to "return" a coat she stole from a thrift store’s off-limits donation cart, claimed it was hers, and threw a tantrum when staff refused: ‘[She] snapped instantly from tears to rage’

Etai Eshet

Entitled customer cuts the line at a coffee shop, woman gets even by accusing her of stealing her coffee: 'Um, there's a line?!'

Ben Weiss

Massage therapist spars with entitled customer after she gets an extra free 15 minutes: 'If you were a good massage therapist, you'd [...] make sure I'm taken care of'

Ben Weiss

Restaurant employees discuss their most foolish customer complaints: ‘Customer [was] mad because [an] espresso martini had espresso in it’

Lana DeGaetano

15+ Retail employees who got even with their most entitled customers: '[I] told my boss that since he wouldn't let me quit, he had to fire me now'

Remy Millisky

Manager forces fast food employee to work while sick, employee goes over manager's head: 'Let's see what YOUR boss has to say'

Ben Weiss

Online handbag seller refuses to send bag to entitled customer after they demand a refund for two past orders, leading to a dispute on the site: ‘I decided to cancel the order’

Bar Mor Hazut

Entitled customer accuses employee of ruining her daughter's birthday after she makes a last-minute request for a cake flavor that's out of stock: ‘We're a bakery, not miracle workers’

Lana DeGaetano

Deli worker schools entitled shopper when the mom mocks her as a “stay in school” lesson for her kids, and she reveals an impressive stack of degrees in response: ‘Don't use me for a life lesson then get mad when I prove you wrong’

Etai Eshet

Customer service employee figures out the perfect way to handle entitled customers simply by echoing them: ‘Crazy how that works…'

Elna McHilderson

Remote job scolds employees for taking a 4-minute bathroom break, records employees' screens when their mouse doesn't move for 60 seconds: 'I am human, not a robot.'

Emmy Pratt

Shopper outsmarts Kohl’s with their own Black Friday return policy, ending up with a full refund, extra store credit, and a $100 gain: ‘They didn’t budge so I did exactly what their policy allowed’

Etai Eshet

Homeowner asks for a 20k credit limit, gets lectured by an associate but stuns them by getting approved: '[She said] “Start out with a low limit, like $100, while [you] learn how credit cards work”

Etai Eshet

Retail employee recounts the unholy trinity of clueless, entitled customers via 3 different customer horror stories: ‘There's a saying: "Help me help you," and these people are not doing that’

Lana DeGaetano

‘Just fix it’: Retail customer blames employee for not stopping her from buying the wrong phone charger for her iPhone, then demands a refund without a receipt, worker refuses

Bar Mor Hazut

Manager demands copywriter continue answering calls in old tech support role, faces payback when he changes company handbook: 'The marketing team do not have any interactions with customers'

Ally Perry