In retail, the number of customers who are convinced they know better than you is endless… Better than you when it comes to the products, better than you in terms of your store's policies, and better than you when it comes to the legalities under which you're trading. Having access to all the information with little understanding has emboldened people into thinking that they're experts after a few Google searches, even on impressively technical subjects. Of course, the rehearsed script often ru…

Cool as a cucumber

Working as a server is certainly not for the faint of heart. The amount of unnecessary nonsense you have to deal with every time you work a shift can easily exceed what other workers have to confront throughout their entire careers. This can range from power-tripping managers to bogus restaurant policies to entitled Karen customers . On top of all of this, you have to deal with the physical exhaustion of being on the move and working on your feet the entire shift. This is also something that th…

Working in the hospitality industry can be challenging. There are a lot of factors to take into account, in addition to the long hours, entitled guests, and constant barrage of unreasonable requests. The story that follows is an account of a frustrated front desk clerk. A woman approached the Original Poster (OP) while she was working the night shift. She stormed into the hotel and insisted on being checked in right away. But not long after she arrived, OP recognized that the woman in front of…

You can learn more about people's lives from their online customer reviews than anywhere else. When people review products online, they are less concerned with how they are personally coming across and, if it's a negative review, are more concerned with airing out their grievances, thereby allowing their true personas to shine through. You can't get that level of unfiltered, uninhibited opinions from someone's personal social media profile. That's obviously curated in a very specific way. The o…

Grab your welder's glasses because this petty revenge is so brilliant, it may cause retinal damage

There are a whole lotta people in this world and plenty of winding paths down which you can walk. While some choose the long and winding paths toward making the world a better place… or at least being a decent contributing member of society… a bunch of them are walking the short path of entitlement instead. At a certain point, you might expect that grifting would be more work than learning or earning an honest means of getting what you need, but that would defeat the purpose, which somewhere al…

The future is now

Serving customers is never an easy job, but working long hours and meeting high standards of service in the hotel industry makes it particularly difficult. The following story comes from an unhappy front desk employee at a hotel. The Original Poster (OP) has extensive experience working in the hotel industry, thus he is aware of security regulations and protocols. But when a particularly demanding visitor stormed into the hotel demanding access to her partner's room, OP's wits were put to the t…

Any business owner who wants to be respected should learn how to accept criticism. If they are unable to listen to what their customers have to say, they will probably not get far. It is unbelievable that many people tend to completely forget that a business is a two-way street and that the business needs the customer just as much as the customer needs the business. The restaurant owner that is shown in this Reddit post was completely out of line when handling customers. It seems that the owner…

Everybody here has had some experience working in customer service. A number of us had jobs in theaters, motels, fast-food restaurants, and various other places. It's safe to say that working as a server was one of the hardest jobs I've ever had. For the most part, we felt like human punching bags that people might use to get even as they were traveling to and from work. Still, the job taught us to be tough, so in honor of the countless hours spent rushing from one irate client to the next, we'…

Are you the type of people who book a hotel room at whatever website has the lowest rate, or do you always book it from the hotel's official website? Even though it is appealing to pay less, there could be a lot of issues with booking through a third-party website. For example, if the booking somehow falls through, the actual hotel can't do much to help, and they would most likely tell you to contact the 3rd-party's customer service, which can be a lot of pain. Another example is what happened…

There are so many scams out there nowadays. And with AI, they are becoming more and more believable, too. There are AI scams where scammers use relatives' voices to make it sound like they need money urgently and ask for card information, most often prying upon grandparents. There's also the infamous work gift card scam, fake charity scams, overpayment scams, and so many more. A lot of us experience the agony of getting multiple calls to our cell phones from random numbers. It can be pretty irr…

A career in the service industry is never easy. However, it gets ten times more challenging when someone tells the chef they have dietary sensitivities in order to ensure that they take their dislike of a specific ingredient seriously. The story that follows is relayed by an unhappy server. The Original Poster (OP) is in charge of asking customers if they have any special dietary needs that the chef should be aware of. That's why OP investigated the matter properly when a disgruntled customer c…

There's no stopping customers from being their own worst enemies. They'll do that all on their own, with no help necessary, even from people who actually want to help them. Customer service representatives are no strangers to weird questions. People in the tech world are constantly having to remind people to plug in their electronics before getting upset that they're not working. Or for those working in food service, people love to ask questions like, “Is the chicken pot pie vegetarian?" It alm…

Watching karma in action.